Privacy Policy

Last updated: April 2026

1. Introduction

24/7 Local Plumbers ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website, you consent to the practices described in this policy. If you do not agree with the terms of this policy, please do not access the site.

2. Information We Collect

We may collect the following types of information:

Personal Information

When you submit a contact or quote request form, we collect your name, email address, phone number, and any message or details you provide about your plumbing needs.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your enquiries and service requests
  • To provide, maintain, and improve our services
  • To analyse website usage and improve user experience
  • To communicate with you about your booking or enquiry
  • To comply with legal obligations

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to collect and track information about your browsing activity. These include:

  • Analytics cookies: We use third-party analytics services to understand how visitors use our website. These services collect information such as pages visited, time spent on the site, and how you arrived at our website.
  • Tag management: We use tag management services to manage and deploy marketing and analytics tags on our website.

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

5. Third-Party Services

We may use third-party service providers to assist us in operating our website and delivering our services, including:

  • Analytics providers to monitor and analyse website usage
  • Email service providers to deliver communications to you
  • Hosting providers to serve our website

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Phone: 1300 138 780
  • Sydney Office: Condell Park 2200, NSW
  • Melbourne Office: Fawkner 3060, VIC